8.1 If the client is dissatisfied with the quality of the services or with the invoice received from Kantoor Mr. van Zijl, the client can submit his objections to Kantoor Mr. van Zijl. The client can apply to mr. J.P.M. van Zijl for this purpose. Such complaints will be handled in conformance with the complaints handling scheme used by Kantoor Mr. van Zijl.

8.2 Complaints from the client concerning the execution of the activities carried out by Kantoor Mr. van Zijl do not give the client the right to suspend his obligation to pay.

8.3 Under penalty of loosing the right to rely on the complaint in or out of court, complaints must be submitted in writing within three months after the client has taken cognisance of, or in all reasonableness could have taken cognisance of, the acts or omissions giving rise to the complaint.

8.4 The stipulations of article 8.2 and 8.3 do not apply if the client is a natural person who does not practice a profession or run a business.